Frequently Asked Questions

Browse through our FAQs to get your answers on the gritty details of how Abrella works.

General Information

As soon as a temperature abnormality is detected by our sensors, a notification is sent to the human resources department or the person responsible for the health and safety of employees. This setting can be customizable to ensure the security and confidentiality of your employees and their data.

Abrella’s system needs two days to set up and calibrate the cameras, one day to create and configure your customer environment, and two days for training your personnel (Total: 5 days). It is important to note, however, that the cameras are sourced from third party vendors and we do not have control over their arrival times, which varies from 2 days to 4 weeks.

We work with partners to supply cameras certified by Health Canada. We can recommend the best cameras for your needs, or you can select your own camera supplier.

Your camera supplier oversees the technical support available to you.

Your facial recognition data is solely used for the purposes of identifying your profile to associate with the data collected, alert the correct individuals if an abnormality is detected, and maintain your employee profile up to date. Rest assured that your data will only be used for the scope of this solution, and will never be divulged to third parties in any form.

Terms and Conditions

Human requirements: Depending on the size of the company, the IT department could be called upon to help configure the various cameras in the customer's technological infrastructure. This effort can vary significantly depending on the complexity of the security measures already in place. However, we estimate less than a week to configure the equipment in the client's environment. The effort required for training is 2 days/physical site in a train the trainer model. Additional training will also be available upon request. Technical requirements: Wi-Fi High-speed internet for the cameras.

If temperature recordings show that they are within a normal range, they will be stored for a period of 14 days on AWS and in the client's employee records management system in order to get a global view of the tendency within the environment. Any temperature recordings indicated to be above normal will be retained on AWS and in the client's employee records management system for as long as required for follow-up, up to a maximum of 3 years.

As with other personal data, the data collected by Abrella belongs to the employee, who has the right to access them at any time. However, the employer also reserves the right to keep this data for a reasonable period of time, which will be explicitly indicated in employees’ consent forms.

Pricing can vary significantly based on your needs and current situation (e.g. number of employees, areas covered, etc.). Please contact our sales team to get a personalized quote.

We are focusing on implementing our system locally in Quebec for the first few weeks, but are looking to support the rest of Canada and the United States soon. If you are outside of Quebec, please reach out to our sales team to learn more about our implementation process in your region.

For confidentiality reasons, the people who will have access to this data are targeted individuals in the Human Resources Department.


No one outside the company should have access to your personal data, nor those of other employees, except those who are expressively authorized to do so and subject to confidentiality obligations (such as the direct manager or HR personnel). If security guards are to be involved for workplace security matters, they must sign a confidentiality agreement and have access to only a single piece of data (e.g. high temperature alert with the concerned person's name) to act accordingly, based on the internal employer protocol.

Please visit the CNESST’s official website for the latest updates on recommended actions.

While it is generally unlawful for employers to obtain personal data from employees (including temperature). However, in exceptional cases, it is possible for an employer to obtain such data by establishing that it is truly necessary to do so in order to protect the health and safety of its employees. But this can be delicate, and the employer will have to ensure that there are no other alternatives and take certain precautions, so it is better to obtain consent of all the employees. To ensure that the collection and use of data is not jeopardized, even in case of a crisis or pandemic situation, we strongly recommend that explicit consent be obtained from each employee at the time of installation, before starting up the equipment and permitting the activation of our Solution.

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